OUR GUARANTEE OF QUALITY
Every product you buy from Blue Waves Collections must be free from defects, or you may return it immediately to us for replacement or refund. That is it. No fine print. We want you to be completely satisfied with your purchase!
Packaging and Shipping Chart
| Up to $24.99 | $7.50 |
| From $25 to $34.99 | $8.45 |
| From $35 to $44.99 | $9.45 |
| From $45 to $54.99 | $10.45 |
| From $55 to $74.99 | $12.45 |
| From $75 to $99.99 | $13.95 |
| From $100 to $199.99 | $16.95 |
| From $200 or $299.99 | $45.00 |
| From $300 or $399.99 | $60.00 |
| From $400 or $499.99 | $75.00 |
| From $500 or $599.99 | $126.00 |
SHIPPING
Blue Waves Collections ships orders within 1 - 3 business days of receipt. All orders are shipped via UPS (estimated time of delivery is 10 - 12 days), depending on where you live, unless alternate shipping method is specified. If an alternative shipping method is chosen, delivery will depend upon the type of shipping service you have specified and your location
GUARANTEES OR WARRANTIES
Items with Guarantees or Warranties
If a purchased item includes a product guarantee or warranty, follow the instructions on the guarantee or warranty for repair or replacement.
MERCHANDISE RETURN AUTHORIZATION
To obtain Blue Waves Collections authorization to return a defective item for replacement, simply contact us within 15 days of purchase. Non-defective merchandise returns will incur a 20% restocking fee, and must also be returned with 15 days of purchase.
DAMAGED ITEMS
Items Damage During Shipping
All merchandise damaged during shipment is covered by the shipper. If you receive merchandise damaged during shipping, please contact us within 15 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S. Parcel, and trucking lines, must be complied with or they may deny your claim.
Damaged Merchandise
Inspect each box for signs of damage such as crushed, torn, open, unseamed tape, etc. If you do find outward damage, sign the receipt with the words "Exception - Damage." For United Parcel Service deliveries, contact us and give the invoice number of the shipment involved. Explain the damage involved, number of cartons received, and whether you desire a replacement. This information will prepare us for a claim report from the carrier.
Hidden Damage by carrier
If you should receive a shipment delivered by carrier that shows no visible damage, but upon inspection you discover damage due to evident rough handling, contact us within 15 days of invoice date and report the damage. Blue Waves Collections will issue a replacement at your request.
Thank you for choosing Blue Waves Collections!!!
|
